Delivery & Returns

 

Delivery

 

Item lead times vary and are displayed on each listing. Items in stock are dispatched within 7 days of purchase. Items made to order or commissioned pieces can take up to three weeks to be dispatched.

 

Standard Delivery for November/ December is First Class Royal Mail- £3.00

 

Option for 24 hours tracked with Royal Mail- £5.00 (Recommended for made to order items to be delivered for Christmas)

 

Free local pick up in ST1, I will email to arrange a time.  

 

Email us at leone@amberlionceramics.co.uk if you have any questions or would like to arrange another postal service.

 

 

Returns Policy-

 

Returns-

 For any item other than Commissions, if you are not fully satisfied with your online order or the item has arrived faulty and would like to return it for a refund, please get in touch within 28 days of purchase to arrange the return. Only the cost of the item will be refunded.

 Commissions cannot be refunded unless faulty on arrival.

 Buyer is responsible for return postage payment and has to ensure the item is wrapped correctly. For example- if the item is returned unboxed without protection such as bubble wrap and the item broke in transit the item can not be refunded.

 

 

Refunds-

Once the product is received and inspected by our team, we will send you a confirmation via email regarding the refund.

If the refund as been approved, this will then be processed within 5-7 working days to the original payment method.

If you are returning a faulty item, and on arrival, it is deemed faulty postage costs will be returned as well.

 

Any questions email- Leone@amberlionceramics.co.uk

 

Cancelling orders-

 To cancel an order please email leone@amberlionceramic.co.uk all cancellations must be processed within 72 hours.

 Commissions can be cancelled within 72. However, I will work closely with you and send you images at certain stages to ensure you are happy with the item.

You are unable to cancel an order once the item has been dispatched, therefore if you wish to return the item, follow the returns process.

 

 

Amber Lion Ceramics also has the right to cancel an order without reason.